Refund & exchange policy.

Last updated as of March 21, 2024

Thank you for choosing TwoMore Digital Solutions for your digital product and service needs. Our Refund and Exchange Policy is designed to be transparent and fair, ensuring a satisfactory experience for our valued customers. Please review the following terms carefully.

1. Digital Product Policy

No Refunds or Exchanges: Due to the nature of digital products, which are downloadable and non-tangible, we do not offer refunds or exchanges under any circumstances once the product is purchased and delivered.

Final Sale: All sales of digital products are final. We encourage you to carefully review your order before making a purchase.

2. Service Policy

Customized Contracts: For services provided, each project is governed by a separate contract signed between the customer and TwoMore Digital Solutions. The terms regarding refunds and exchanges for services will be outlined in these individual contracts.

Quotation Process: Before contract signing, we provide a detailed quotation based on your specific requirements. We encourage you to review the scope of work and quotation thoroughly before proceeding.

3. Cancellation Policy

No Cancellation: Once an order for a digital product is placed, it cannot be cancelled.

Service Cancellation: For services, any cancellation terms will be stipulated in the individual contract.

4. Exceptional Circumstances

While we maintain a strict no-refund policy for digital products, exceptional cases (such as duplicate transactions or technical issues from our end) will be handled on a case-by-case basis. In such events, please contact us with all relevant details for assistance.

5. Processing of Refunds (If Applicable)

Refunds for services, where applicable as per the individual contract, will be processed as per the timeline and clauses outlines in the individual contracts. 

TwoMore Digital Solutions holds the right to make a final decision in all the refund requests for services as well. 

6. Fraudulent Transactions

We reserve the right to cancel orders and transactions that are identified as fraudulent. Further, users involved in such transactions may be subject to negative listing and denial of future services.

7. Company's Discretion

TwoMore Digital Solutions reserves the right to refuse service or cancel orders at its sole discretion, including but not limited to reasons like logistical difficulties, service unavailability, or non-compliance with our Terms of Use.

8. Contact and Communication

For any queries or assistance regarding our Refund and Exchange Policy, please contact us at contact@twomore.store. This will be the official mode of communication for such matters.

9. Amendments to the Policy

We reserve the right to modify this policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

10. Acceptance of Terms

Website Use: By accessing, browsing, or using the TwoMore Digital Solutions website, you acknowledge and agree to the terms outlined in this Refund and Exchange Policy. This constitutes your acceptance of these terms, which applies to all purchases of digital products and services from our website.